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Reservation Policy

Cancellation Service Charge

Please note that due to our remote location and applicable administrative fees a $75 service charge will apply to early cancellation refunds.

Reservation Policies

  • Your reservation is only valid with a confirmation email as issued by Grupo Islita.
  • Your credit card on file guarantees the reservation and will be used to make appropriate payments. If there is a problem with your card, we will notify you immediately and will request an alternative payment method.
  • Special rates and promotions are not refundable and do not allow any changes. Restrictions may apply.

General Modification/Cancellations
(Excluding the Holiday Season)

Modification or cancellation requests must be submitted via email and are only valid with written acknowledgement from Grupo Islita.

  • EARLY REQUESTS: Modification or cancellation requests sent at least 30 days prior to check-in are fully refundable and will only be subject to the $75 processing fee.
  • LATE REQUESTS: Modification or cancellation requests sent at least 29-15 days prior to check-in are subject to a first-night penalty.
  • LAST-MINUTE REQUESTS: No-Shows or modification/cancellation requests sent 14 days or less prior to check-in date are not refundable.

Holiday Season Cancellations
(December 20th- January 2nd)

Modification or cancellation requests must be submitted via email and are only valid with written acknowledgement from Grupo Islita.

  • A 10% non-refundable payment will be charged to your credit card upon making your reservation.
  • 40% of your reservation total will be charged to your credit card on July 1st. This is non-refundable.
  • The final 50% of your reservation total will be charged to your credit card on October 1st. This is non-refundable.
  • No shows will be charged in full.

Please note that the infinity pool adjacent to 1492 Restaurant is for adults only.  The beachside pool with a playground is available for families with young children.  We strongly recommend Private Villas for families.